Frequently Asked Questions
Find quick answers about course access, learning paths, billing, and more. Use the live search or jump via deep links.
How do I access my purchased courses?
Accessing your dashboard and course content after checkout.
How do I access my purchased courses?
Accessing your dashboard and course content after checkout.
After purchasing, you’ll receive an email with a secure link. Use that link to create or log in to your ClearCell account. Once logged in, open the Dashboard and find your course under “My Library.”
- Sign in at the top right of any page.
- Visit Dashboard → My Library.
- If your course doesn’t appear, use the same email used at checkout.
If you still can’t access your content, open the “Ask a Question” form and select the topic “Account & Access.”
What is your refund policy?
Eligibility and timing for refunds after purchase.
What is your refund policy?
Eligibility and timing for refunds after purchase.
We offer a 14-day money-back guarantee on all self-paced courses if you’ve completed less than 25% of the content. For live cohorts, refund requests are accepted before the second live session.
To request a refund, reply to your receipt email or use the “Ask a Question” form and choose “Billing.” Include your order ID to speed things up.
Do I get lifetime access?
Access duration and updates for enrolled courses.
Do I get lifetime access?
Access duration and updates for enrolled courses.
Yes. Enrolling grants lifetime access to the course, including future updates and any new lessons we add to that course.
Live cohort recordings remain available after the cohort ends, also for lifetime access.
What level are the courses? Beginner or advanced?
How to choose a course aligned with your current skill.
What level are the courses? Beginner or advanced?
How to choose a course aligned with your current skill.
Each course indicates a difficulty tag (Beginner, Intermediate, Advanced). We also publish a learning path that sequences courses for your goals.
If you’re unsure, start with “Foundations” courses. They include optional fast-tracks for advanced learners.
Do you provide certificates of completion?
Verification and sharing your progress.
Do you provide certificates of completion?
Verification and sharing your progress.
Yes. After completing all required lessons and quizzes, you can generate a shareable certificate and add it to your LinkedIn profile.
Do you offer team or enterprise plans?
Licensing and invoicing for businesses.
Do you offer team or enterprise plans?
Licensing and invoicing for businesses.
We offer seat-based licenses with centralized billing, SSO, and progress analytics. Volume discounts apply starting at 10 seats.
Use the “Ask a Question” form, choose “Teams,” and we’ll respond with a custom quote within 1–2 business days.
Are lessons downloadable or streaming only?
Playback options and offline access.
Are lessons downloadable or streaming only?
Playback options and offline access.
All lessons are streamable in HD with variable playback speed and captions. Selected resources (code, slides, worksheets) are downloadable.
We are testing offline mode for mobile; join the waitlist in your account settings.
Are there any prerequisites?
Tools and knowledge you should have before starting.
Are there any prerequisites?
Tools and knowledge you should have before starting.
Most courses require only a modern browser and basic familiarity with your operating system. Advanced courses may list language- or tool-specific prerequisites on their pages.
Can I learn at my own pace?
Self-paced progress and reminders.
Can I learn at my own pace?
Self-paced progress and reminders.
Absolutely. Self-paced courses include progress saving and optional calendar reminders. You can pause and resume anytime without losing your place.
How often are courses updated?
Curriculum updates, version bumps, and changelogs.
How often are courses updated?
Curriculum updates, version bumps, and changelogs.
We revise materials quarterly, with additional updates after major framework or language releases. Changelogs are visible at the top of each course.
Is there mentorship or community support?
Ways to get help while learning.
Is there mentorship or community support?
Ways to get help while learning.
Premium tiers include weekly office hours with mentors. All students get access to our moderated community where instructors answer questions daily.
What payment methods do you accept?
Cards, PayPal, and invoices.
What payment methods do you accept?
Cards, PayPal, and invoices.
We accept major credit/debit cards, PayPal, and bank transfers for team purchases. All transactions are secured and PCI compliant.
Do you offer student or regional discounts?
Eligibility for discounts and how to apply them.
Do you offer student or regional discounts?
Eligibility for discounts and how to apply them.
Yes. We provide student discounts and regional pricing in select countries. Verify your status during checkout to see applicable pricing automatically.